Your contract in respect of your holiday is made with Tailor Made Tours (“the Company”) and all bookings are subject to these terms and conditions.
All communications by the Company in relation to your holiday will be sent to the email address stated on the enquiry form unless advised otherwise by you.
All bookings must be made through an authorised representative of the Company. At the time of booking, a deposit of 50% of the total cost of the booking must be paid.
Receipt of the deposit and booking form by the Company does neither guarantee nor imply confirmation of the booking. No booking shall be confirmed until the Company issues a written notice. The Company reserves the right to refuse a booking without giving any reason and shall in that event return any deposit received.
Your holiday must be paid in full at least 30 days before the departure date. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit. No reminders will be sent.
If you book within 30 days of your departure date payment must be made in full at the time of booking.
All special requests, such as dietary requirements, should be noted.
The Company will provide the service as set out and confirmed in writing.
The Company is under no obligation to furnish a breakdown of the costs involved in a holiday.
The Company reserves the right to notify you of any increase in price before accepting your booking.
After a Confirmation Invoice has been issued, unless you choose to pay for your holiday in full at the time of booking, the price of your holiday is subject to the possibilities of surcharges in certain limited circumstances. However, a surcharge will only be levied to allow for variations in transportation cost, including cost of fuel or admission fees to attractions. Even then, the Company will absorb an amount equal to 2% of your holiday price (excluding insurance premiums and amendment charges) before passing on any surcharge to you. Only amounts in excess of this 2% will be surcharged. Surcharges will be notified by a revised Confirmation Invoice sent to you.
If a surcharge would increase the total holiday price shown on your original Confirmation Invoice by 10% or more, you may cancel your booking within 14 days of the date of issue of the revised Invoice and obtain a full refund of all payments made to the Company and any amendment charges previously incurred.
Optionally, you may choose to pay for your holiday in full at the time of booking, in which case your holiday price will be fixed at the cost quoted by the Company at the time. To qualify for this benefit, you should return the Confirmation Invoice to the Company with full payment to reach the Company within 7 days of the date printed on the Confirmation Invoice.
The financial commitments offered above by the Company mean that the Company is not able to reduce the holiday prices should the value of the South African Rand strengthen.
All prices are South African Rand.
Occasionally it may be deemed necessary to make changes to your holiday and the Company reserves the right to do so at any time, and you will be notified of any changes at the earliest possible opportunity. If a major change to your tour is necessary, providing it does not arise from circumstances beyond the Company’s control, you may choose (i) to accept the change of arrangements (ii) to purchase another holiday from us or (iii) to cancel your holiday.
Compensation will not be paid for changes or cancellations caused by Acts of God (Force Majeure), war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, strikes or other industrial action, adverse weather conditions or any other event beyond the Company’s control. It is essential that you take out adequate travel insurance.
The Company reserve the right to cancel your holiday at any time before the date of departure, even after a confirmation notice has been sent. If your holiday is cancelled the Company will refund in full the money you have already paid. No compensation will be payable.
If you fail to pay the balance of the holiday price at least 30 days before departure, the Company will treat the booking as cancelled and levy the cancellation charges set out below.
The company also has the right to refuse any person as a member of the tour, if in their opinion that person could endanger the health, safety and enjoyment of others on the tour. In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilised plus administrative fees.
You may cancel your holiday at any time providing you notify the Company in writing. The following charges will be levied on any cancellation:
30 days or more 50% of Deposit
15 – 30 days 100% of Deposit
8 – 15 days 80% of Tour Cost
1 – 7 days 100% of Tour Cost
After the itinerary is confirmed, the client is permitted to make changes free of administration charges, though will be liable for any added cost this may add to the tour.
The Company is not responsible if you or any member of your party suffer death, illness or injury as a result of any failure to perform or improper performance of any part of our contract with you where such failure is attributable to (i) the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your holiday, or (iii) an event which neither the Company or the service provider could have foreseen or prevented even with due care.
Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the holiday the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.
The Company regret that no refund will be made on unused tickets.
You are responsible for arranging your own travel insurance.
Each member of the party must have a valid passport, visas and all necessary documentation. The Company accept no responsibility for any delay or expense should your documents not be in order.
By booking a holiday with the Company you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on holiday with you nor to do anything to bring the reputation of the Company into disrepute. If you breach this clause your holiday will be terminated with immediate effect and the Company will have no further contractual obligation to you. The Company will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.
It is your responsibility to disclose any pre-existing medical conditions that members of your party may have.
All equipment and personal effects shall be all times and in all circumstances at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.
The Company forbids smoking in any vehicle operated by the Company. Frequent stops can be arranged for those who desire to smoke.
The Company will undertake to ensure the safety of the client throughout the tour; however, aspects of each tour may not be without an element of danger. Clients should be prepared to sign a ‘Waiver of Responsibility’ form before they begin their tour. This form is an understanding that all clients always need to exercise judgement and care to ensure their own safety and that of their fellow tourists.
The Company has made all reasonable efforts to check the accuracy of the information contained in our website. The Company cannot however accept any responsibility for any errors or omissions that may appear in this site.
If you have a problem during your holiday, please inform the Company immediately so that they can endeavour to put things right. The Company will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, you should write to the Company within 28 days of returning home, giving all relevant information. If you fail to take any of these steps you will hinder the Company’s ability to put any problem right and/or investigate it fully.
Any dispute that may arise will be governed by South African law.
All information given by the Company whether in writing or orally is to the best of the Company’s knowledge and believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.
It may be necessary for the Company to ask you for certain personal information. Examples of this would be dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company and is available to you to inspect during the Company’s normal working hours. It will be passed to the suppliers, if it is necessary for them to know this information in order to fulfil the Company’s contract to you.
